Make the subway ride more enjoyable.

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One of the last bastions of media where ROI is hard to measure is outdoor (billboards, posters, subway ads).

Most of us LOOK at them — the good ones get our attention for 30 seconds, the rest 99% of them receive a scan of the eye at best (unless you are like me and look at ads for the simple fact of evaluating them, rather than interest in the product/service they are promoting).

Toronto Subway ad

Government of Ontario's Flu Vaccine ad -- Toronto Subway

Recently, I saw a subway ad for Ontario Governments H1N1 flu vaccination that led me to question what makes subway/outdoor ad effective. Especially in a scenario like a subway, where you have a captive audience, with little else to draw their attention and a long ride home (I am one of those), a marketers dream. This ad had a comment  scribbled on it (some call it graffiti), that started a debate in my head of what is right vs. what’s hype.

Analyzing it I thought–WOW this particular ad had much more of my attention than the same creative I had seen a dozen times on other rides. So why don’t brands allow people to debate openly on subway ads like they do on Facebook or YouTube. A simple idea to make subway ads more fun — Make them interactive.

By interactive I do not  imply to stick a LCD screen and post the TV ads (aka minority report). Thats not helpful, it will be too distracting with all the moving images without sound (assuming sound is really a no-no in a subway).

That got me thinking as tho what are other ways that marketers can leverage to outdoor media to make them more engaging.

Here are a few way I think we can make outdoor media more engaging:

  • Tearing a page from the blog world, allow people to leave comments. I had seen these Flu shot ads multiple times, but this particular one drew my attention. Someone who did not agree with the notion that everyone should get a flu shot had “commented” on ad itself. This showed two opposing views and I started pondering the pros and cons of each side. Thought about what side of the argument I stood and why–there I just spent a whole 5 mins think about the flu vaccine. Thats 4 mins and 50 seconds more than any other rendering of the same creative I had already previously seen. A simple comment did more than all the other thousands of media dollars.
Kid playing with a life size outdoor display in a mall

M&M interactive ad @ Fairview Mall, Toronto

  • Let people create their own ad, run a contest for the best slogan or tag line and allow users to put their ideas on the posters. Let other viewers rate some of the best tag lines. This way not only are you just dispensing information you are actually getting them to participate and integrate your brand & message into their daily boring ride.
  • Let people play with the creative. If you are making it visual — allow people to touch, feel and have fun with it. I saw this installation for M&M’s(on the right) recently at the Fairview Mall in Toronto. Being a bright digital display it was attracting everyone’s attention but also all the kids were just waiting to play with it (including me). Very simple concept the you could move the M&M’s would move around the display with your hands.
  • Encourage them to follow the story in another channel. Posters give info and then just direct people to where to buy, but if it its one of the first interaction there is very little information on a poster, therefore there is a need for the customer to learn more before making a decision. Marketers should leverage this medium to lead them into a place where they can get the bigger/more detailed story – e.g. online, sign-up for email or lead to a community (e.g. facebook).

I think outdoor media in general is due for a revolution. Now that internet has taken a chunk of time spent and also more importantly changed the way consumers engage with brands—-outdoor media has to adapt. There are some unbelievable opportunities especially with captive audiences in subways, cinemas and other places, that could really use better ads than a slide shows.

Seen any cool outdoor media executions lately ? Send me a pic, I’ll post it here.

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NEXUS’ impact on the wireless ecosystem

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Google’s launch of the NEXUS phone, is one of the major inflection points for the wireless industry. My friend Mitch Joel has an excellent post, The Google Phone is really about this.. giving us insight into possible Google strategy. But this launch has profound impact on the other participants in the wireless ecology. I’ll analyze a few of them namely: the wireless service providers, the cell phone manufacturers and Apple (yes its such a significant part that it stands on its own).

Wireless service providers or pipeline providers?

T-mobile took benefit of the hype & first mover advantage by announcing the rate plans & availability of the phone on their network. But as the device is not locked and can be tied to any other service provider, this has become a secondary fact “oh by the way you can get the phone on T-mobile”. Other service providers will have to wait until the manufacturers start produce models with the new Android version.

Until now most devices, especially exclusive ones, are locked to one or more wireless service provider. What seems like a slight loss in control today, will undoubtedly turn into industry trend. Wireless service providers, once the purveyors of hardware, rate-plans and even the browsing experience on cellphones, will become simply pipeline providers.

With the rise of both branded hardware (iPhone, Pre, NEXUS) and software platforms (iPhone Apps, Android market), customers are choosing the device and platform/functionality they want before seeking a wireless provider.

Similar to the evolution of the internet, initially the AOL’s of the world provided both the pipeline and the destination sites to browse. But as the quality and quantity of sites grew, the primary value that the AOL’s of the world provided, was the pipeline. Customers started comparing price and speed, making the service a commodity. It meant the demise of companies that could not provide the best price to speed ratio (aka AOL) and relegating the others to a speed race.

Cell phone manufacturers: the differentiating factor

Each manufacturer has tried building their own little ecosystem on their operating system, user experience & applications. With iPhone’s introduction, it raised the bar high enough that most seemed useless. Except Palm, few others have been able to match users expectations.

By opening up their operating systems Apple and Google (to a smaller extent), have gained a considerable lead in a variety of applications. This wide adoption has in fact fueled the rapid expansion of their ecosystems. Other manufacturers will have to either invest a considerable amount into building out their ecosystem or make such a large breakthrough (aka iPhone) that the application builders and other ecosystem stakeholders are attracted.

The only differentiating factor the manufacturers have are the esthetics (how the phone looks), technical (processor, screen, camera) and usability (how easy is it to use the phone). Instead of trying to develop an operating system & user experience that is not widely adopted, they sign on to use one of the larger software ecosystems (iPhone, Android or Palm). HTC being a relatively new brand readily adopted Android and this move will leverage it into a top consideration spot soon (assuming other manufacturers are reluctant and slow to adopt one of the larger ecosystems).


Until the wide spread adoption of another ecosystem, Apple enjoys an enviable position of controlling a large part of the value chain. The success is well deserved for breaking the mould of moderate evolution and devising both, a device and a platform (apps), that has dramatically improved and increased the usage of wireless as a key personal device. Palm is going back to its roots of designing both hardware and software–thus going head-on in terms of strategy with Apple, but it lacks the support of thousands of application developers and thereby users to get ahead of the game. Google is rapidly trying to play catch up to the ecosystem that Apple has built, and it will aggressively push for other manufacturers to adopt its operating system.

What Apple can and is purportedly doing, is expand the ecosystem, in its rumored iSlate. This will get consumers using the existing ecosystem components on multiple devices and thereby increasing the cost of switching to any other device. On the other hand, it needs to continue innovating and offer services that do no exist today, e.g. cloud computing that will allow users to take their music, video, entertainment to any device (apple of course).

History repeating?

History does not exactly repeat itself, but it does follow patterns if you look close enough. The personal computer ecosystem has followed a similar  route.
  • Inflection point 1: In the beginning IBM was the dominant  manufacturer and produced both hardware and software. Apple introduced  its machines (1976), broke new mould and attracted a niche segment. We can see the similarity in power that the wireless service providers exerted just a few years ago and the introduction of the iPhone, Apple has again broken the mould. This time Apple has done a better job at gaining market-share, modern communication has let millions more hear about it than in the past.
    • Inflection point 2: It was the introduction of Windows(1985) that dramatically change the ecosystem.  Now with the hardware parts which are sourced from Taiwan, software licensed from Microsoft, a computer could be assembled and sold by practically anyone. IBM lost its lead and many new manufacturers sprang up — Compaq, HP, DELL. There was little differentiation amongst them  except the cost and technical specifications (what is possibly going to happen to the wireless providers and cellphone manufacturers). The lowest cost business model won (DELL) and continued to gain market share. Apple has not been able to leverage a large ecosystem in the desktop market, but it has been dramatically successful by focusing on esthetics and design to differentiate itself from the pack.
    The closing of the gap between a handheld computer (wireless device) and the desktop (iSlate soon) will undoubtedly provide Apple access to that large ecosystem on multiple devices. The idea of having multiple devices all connected to a cloud computer where all your applications and data is stored, has long been a vision for many a technology companies.

    Now, does this result in Apple continuing to gain market share is another war (inflection point #3 coming up with iSlate??). As I said history kind of repeats itself, but not exactly.

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